CRTC Ends Cancellation Fees for Cellphone and Internet Plans in Canada
The Canadian Radio-television and Telecommunications Commission (CRTC) has announced new rules that will eliminate fees for cancelling or switching cellphone and home internet plans. The change aims to give Canadians more freedom to switch providers without extra costs and is expected to take effect in 2026.
Rochelle Silver
CRTC Moves to Eliminate Fees for Cancelling or Switching Cellphone and Internet Plans.
The Canadian Radio-television and Telecommunications Commission (CRTC) has announced a new policy aimed at making it easier for Canadians to cancel or switch their cellphone and home internet plans without facing extra charges.
The telecom regulator says the move will eliminate certain fees that customers often encounter when activating, modifying, or cancelling services. These charges, sometimes ranging from tens of dollars, have long been criticized by consumer advocates who say they discourage people from switching providers and finding better deals.
According to the CRTC, the new rules are designed to give consumers more flexibility and greater control over their telecommunications services. By removing these fees, the regulator hopes to encourage stronger competition among telecom companies while helping Canadians avoid unnecessary costs.
Many customers have reported feeling locked into their service providers because of added charges that appear when attempting to cancel a plan or move to another company. The CRTC says eliminating these fees will allow customers to shop around more freely and choose services that best fit their needs and budgets.
The changes will apply to cellphone and home internet services for individual customers as well as some small businesses. The policy is expected to come into effect on June 12, 2026.
CRTC officials say the decision is part of a broader effort to improve consumer protections in Canada’s telecommunications sector. The regulator has indicated that it will continue reviewing industry practices to ensure Canadians have fair access to affordable and competitive communication services.
Consumer groups have welcomed the announcement, calling it a positive step toward improving transparency and fairness in the telecom industry. Many believe the change could make it easier for Canadians to switch providers and take advantage of better pricing or improved service.
As the implementation date approaches, telecom companies across the country will be required to adjust their policies to comply with the new rules, marking a significant shift in how cellphone and internet services are managed in Canada.